Njoy Phone Numbers and Emails

Toll-Free Number:

  • (888) 669-6569
Send Message

Customer Service:

  • (833) 736-3948

Headquarters:

  • (480) 305-7950

Njoy Emails:

Customer Service
Media
Marketing Inquiries
hello@njoy.com
notice@njoy.com
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Njoy Website:

Njoy Help Center:

Corporate Office Address:

NJOY, Inc.
15455 Greenway-Hayden Loop Road, Suite C-15
Scottsdale, Arizona 85260
United States

Other Info (opening hours):

Other Location:

155 Ave of the Americas,

New York, NY 10013


9449 N 90th St,

Scottsdale, Arizona 85258


Hours:

Monday - Friday: 9:00AM EST - 5:00PM EST

More contact details

Fax:

+1 (480) 305 7955

Njoy Customer Service Reviews

2.0 / 5
Poor
Guest-4497577
5% tobacco pods not working
stars-rating stars-rating stars-rating stars-rating stars-rating
1.5

Out of every two packs of two pods that I buy, at least one pod doesn't work. This used to be a random occurrence and was such a low fail rate that i let it go.

Now, it's 25-50% of all purchases. I've occasionally been able to get them to work after a lot of troubleshooting and trial-and-error, but most of them just get thrown out.

After a lot of wasted money and zero response from the company, I'm done with it all. Mediocre product to begin with, awful customer service.

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Iyannah Ion
Talk to manager
stars-rating stars-rating stars-rating stars-rating stars-rating
3.9

Before I start, please note that I have 2 nos of NJOYs, one is at Grd Floor & the other is at upstairs. I hv been using NJOYs for the past few years, but recently I hv discovered that some Channels could not activated, e.g 101,102, Arena, but in the upstairs Master bedroom, I have no such a problem, can you explain why this is so.

Can you help me to overcome such a problem. Tqvm

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How Good is Njoy's Customer Service?

Valeta Jcw
Valeta Jcw
Feels Satisfied | May 30, 2023

Great customer service!

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Connar Uuw
Connar Uuw
Feels Neutral | Dec 28, 2022

Please have a representative contact me at 262-960-**** this is s u z i e Maravilla Kenosha Wisconsin 1720 Birch Road Apartment 202 I placed an order about a month and a half ago and I didn't think it went through and it didn't show up on my statement so I called and did another one so it's all paid for now that I see my statement from my credit card so I have two boxes of 15 count of enjoy enrich tobacco I would like to have recent back to me and then we won't dispute the charges no more cuz you already got paid I would very much like so to hear from somebody I would appreciate it thank you for your time

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Summary of Njoy Customer Service Calls

176 TOTAL
CALLS
01:25 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Njoy?

Product/ Service Question:

  • “Quality”
  • “Broken n leaking pods”
  • “Bad product”

Shipping and Delivery Question:

  • “Where is my order”
  • “My order haven't been delivery yet order 2”
  • “Missing item”

Staff Question:

  • “Talk to manager”
  • “Tv1 services currently not available”

Request for Information Question:

  • “Manual verification required”
  • “Know more information”
  • “To ask a question aboutyour vapes”

Payments and Charges Question:

  • “Coupon”
  • Wont charge anymore

Cards Question:

  • “Send new Visa card date has expired”

Refund Question:

  • “Whenever I bought my envoy pack I opened it up and close them had rust all over them everywhere not able to do anything they said to contact you to get a refund”

Account Question:

  • “Login”

Employment Question:

  • “Employment”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Cannot see”
  • “Wholesale prices”
  • “Bad pods”

About

Summary

NJOY is a large provider of e-cigarettes and vape products. The company was founded in 2006. It is headquartered in Scottsdale, Arizona. NJOY offers e-cigs, flavor chambers, recharge kits, vaping e-liquids and vaping kits. NJOY developed King electronic cigarettes which look like traditional ones. There are 5, 20, and 100 pack offers. The company provides consumers with instructions on how to recharge and how to vape e-cigs. NJOY gives a satisfaction guarantee. If consumers are not satisfied with NJOY purchase, they could return it within 30 days and receive a full refund. The company has over 90 000 authorized dealers in the United States of America, the United Kingdom and Spain.

Njoy reviews and complaints

Njoy is ranked 77 out of 385 in Cigarettes and Tobacco category

Area Served

USA

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