2.2
Details
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Value for money
3 comments

I've been buying from this company for years, now they put some kind of tax on a $65.00 + your regular payment.

Reason of review: Pricing issue.

Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 3 public responses to the review from Feb 09.
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NJOY_Customer_Service_Team
#1586611
Njoy Verified Representative

Hey, sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com.

NJOY_Customer_Service_Team
#1586586
Njoy Verified Representative

Hey, sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com

NJOYCustomerServiceTeam
#1470584
Njoy Verified Representative

Hi,Thank you for taking the time to review your experience with NJOY. I'm very sorry for the inconvenience.As you have noticed, we have begun charging Excise Tax on purchases made on NJOY.com in specific locations.

We understand how much of an inconvenience and surprise this is and we are so sorry for the experience.

Please know we only charge this tax in locations where we are required to by law.Excise Tax differs from Sales Tax in that it is a tax only on specific goods and that it is not a percentage of the total order. Excise Tax is a flat tax charge governed by State and Federal Government.Thank you for your loyalty and understanding.Take care!

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