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I purchased my njoy loop at my local walgreens on the first of october and 3 days into it one of the ecigs wont charge. I would like a return and get my money back. I was not satisfied with this product. I have used other njoy procucts and love them but this njoy loop...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 2 public responses to the review from Oct 12.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry to hear that your NJOY (Daily, King, PFT) didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY (Daily, King, PFT)...

NJOYCustomerServiceTeam
NJOYCustomerServiceTeam
Njoy Verified Representative

We’re sorry to hear that your NJOY Loop didn’t work quite right. We would like to make this right and would be happy to help. Send us an email at cs@njoy.com or give us a call...

4.0
#1380214
I just purchased two disposable e cigs cashier took them out of the same pack. Not worth the hassle to return.
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Company wrote 2 public responses to the review from Sep 25.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry to hear that your NJOY (Daily, King, PFT) didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY (Daily, King, PFT)...

NJOYCustomerServiceTeam
NJOYCustomerServiceTeam
Njoy Verified Representative

Thank you for taking the time to leave us a review. I am sorry to hear that your product did not work properly. Please email us at cs@njoy.com or give us a call at 833-ASK-NJO...

#1365805
They fail far before their claim, Ecigs last a few dozen drags, or half a pack. Unless you find them on sale, then expect even less for your 5$ better of buying a pack of real smokes for this price. I've bought several dozen singles, and every time the ones on sale...
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Company wrote 0 private and 2 public responses to the review from Apr 26.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry to hear that your NJOY (Daily, King, PFT) didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY (Daily, King, PFT)...

NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you for taking the time to review your recent experience with NJOY. Please reach out to us at CS@njoy.com and I would be more than happy to assist with your concern.T...

#1241338
I wasnt pissed before but now i am because your *** automated system sends me to tax relief. I ordered your product and it dosent work and now a cant talk to a human
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Customer made 5 calls to the company using contacts on our site.
Company wrote 0 private and 2 public responses to the review from Apr 14.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

Hey, sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com.

NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you so much for taking the time to review your experience with NJOy. I'm sorry that your experience was less than stellar. Please reach out to us at CS@njoy.com and I...

1.4
#1233396
I've been buying from this company for years, now they put some kind of tax on a $65.00 + your regular payment.
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 3 public responses to the review from Feb 09.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

Hey, sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com.

NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

Hey, sorry about that! We changed our number and we didn’t mean to leave you in the dark. You can reach us at 833-ASK-NJOY or at cs@njoy.com

2.2
#1186268
I ordered online and received an order number but the order was not processed. I have not received the product. If you can't provide products, than say it is out of stock and don't go through the process of ordering. I have ordered online in the past with no...
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Company wrote 0 private and 2 public responses to the review from Feb 07.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

Hey, sorry about that! We’re sorry that we don’t have your item in stock. It looks like we are experiencing an increase in demand for our Premium Vaping products and it is exc...

NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you for taking the time to review your experience with NJOY. I'm sorry to hear that it was less than stellar.If you could, please email us at CS@njoy.com, with your o...

#1185131
None of my njoys work at all
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 4 public responses to the review from Jan 30.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry to hear that your NJOY product didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY product. Send us an email at ...

NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry to hear that your NJOY product didn’t work quite right. We would like to make this right and would be happy to help replace your NJOY product. Send us an email at ...

Winona,Mississippi
#1179642
Bought a NJOY disposable tank as i was in a rush. That *** didnt even work with an NJOY brand battery. A total dud. And in order to return it i had to pay more in shipping than what i purchased it for.
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Company wrote 1 public responses to the review from Jan 24.
NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you so much for taking the time to review your experience with our product. I am sorry to hear that the Pre-Filled Tank you purchased recently did not work quite righ...

#1175550
You can email and email and it takes them days to answer. When they do it's vague and most of the time totally useless. And their so called new website is worse than it used to be but they certainly had no issues raising prices. The only good thing...sort of... is they...
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Company wrote 1 public responses to the review from Jan 04.
NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you for taking the time to review your time with our customer service team. I'm sorry to hear that your experience was less than stellar.If there is anything we can d...

2.3
#1162105

Contact Njoy

Mailing Address:
NJOY, Inc.
15455 Greenway-Hayden Loop Road, Suite C-15
Scottsdale, Arizona 85260
United States
Phone:
(888) 669-6569
More
My order was placed on November 27th,2017;and wasnt notified until December 2nd that it was finally shipped! Electric Tobbaconist is cheaper & my order ARRIVES in 3 to 4 days from date of being placed! Will not order from Njoy again!
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Company wrote 2 public responses to the review from Dec 02, 2017.
NJOY_Customer_Service_Team
NJOY_Customer_Service_Team
Njoy Verified Representative

We’re sorry about that! Our warehouse fulfills orders Monday through Fridays (with the exception of holidays, that is). If your order has not been fulfilled by the next busine...

NJOYCustomerServiceTeam
NJOY.Customer_Service1
Njoy Verified Representative

Hi,Thank you for taking the time to review your recent experience with NJOY.com. I'm very sorry for the delay in the shipping of your order. Please know that we do try to disp...

2.3
#1141047