Stephanie T Mhz

Leaky pods refunds take forever

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I have been a loyal customer for years. It used to be if you had leaky pods you could return them for a refund. Now of course I requested a refund for leaky pods and still have not received my refund since December. This is crazy they keep saying they have to get it approved but never do it. So I just end up with more leaky pods that are pointless to send back because they don't send the refund. Unbelievable. How do you intend to keep loyal customers if you treat them this way. Eeew done with this company.
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Loss:
$136
Pros:
  • Cheaper than other vapes
Cons:
  • Leaking

Preferred solution: Full refund

User's recommendation: Try someone else

Elenor Bbh

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Verified Reviewer
| map-marker Findlay, Ohio

Phone number is not working I don’t think this company could care less about anybody problem n they still have not resolved my problem

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Njoy - Phone number is not working I don’t think this company could care less about anybody...

I bought a brand new vape pods two of them and a brand new device. The device is not charging the pods are leaking.

I have said something a while back about this problem prior before this and the pods are still leaking.

Nobody has resolved any of my problems or refunded me so honestly, I really dont feel that you people care about your customers its all about the money obviously The pod I bought didnt have a silver container on it I buy these pods all the time and here lately I have got nothing but leaking pods that are running the device or the device that I buy doesnt work. Unbelievable yes I am a mad customer.

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Susie K Cem

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Verified Reviewer

Charging

Njoy - Charging
I purchased my njoy at Murphys gas station. It was 7-9 days ago. I have absolutely loved it. It was my first vape and i was a devoted new customer. A few days later i went to charge it and it will not Charge. I tried the charger it came with, i tried other chargers different outlets. I did everything your info suggested. I used all your trouble shooting ideas. And nothing has worked. I'm so disappointed. I'm at a crossroads. I don't deserve to have to purchase anew one when i have 2 new pods, plus a used one and the unit. I love my njoy ace . Thank you for letting me vent.
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Pros:
  • I love njoy
Cons:
  • Charging issues

Preferred solution: A replacement to cover only what I purchased

Mark D Fhv

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Verified Reviewer

Your pricing

Updated by user Feb 19, 2024

Also I will note that NJOY currently has a promotion for a 2 pack for $.99. It is per day for several days.

However, it is for new customers only. If you did not get the invite it is because you already purchase their products.Apparently from the price increases current customers are paying for this promotion!

Original review Feb 19, 2024
I have been a loyal supporter of NJOY products for a long time. But over the past few months your pricing has gotten out of control. About 3 months ago i was paying $17.96 for two 2 packs of menthol pods ( including discount and tax). About 1 1/2 months ago the price was $19.96 for the same product. Today it was $21.98 for the 2 pack. The price is rediculous. I will be switching because you are becoming unaffordable Mark Dolfen
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Preferred solution: Price reduction

User's recommendation: Look for alternatives. NJOY seems to be price gouging.

Logan K Gam

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Verified Reviewer

Vape taste burnt

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I just bought a new device and 2 pack of pods. It's my first time using your product, but use many other brands. The pod is still full, haven't even used much and it tastes burnt already? These are not cheap, I can't see vaping the whole thing with the burnt taste. Do you send out replacement pods? Must be defective, unless the product is that bad.
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Loss:
$25
Pros:
  • I like the shape and design
Cons:
  • Taste burnt rite away

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Mechanicsburg, Pennsylvania

PODS LEAK ALL THE TIME

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Enjoy ace pods ALWAYS leak. You're then INGESTING ORALLY a product meant to be vaporized. This isn't the intended use of the product and they should be sued to oblivion and back again. If i wanted to drink e-liquid I'd BUY A BOTTLE OF IT. "PODS" ARE DANGEROUS AND DON'T WORK AS INTENDED AND THE PRICE KEEPS INCREASING WITH NOTHING EVER IMPROVING
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User's recommendation: Don't. Also sue.

1 comment
Guest

I have experienced the same thing recently and obviously have no choice to switch to something else because it’s definitely not safe.

Waverly L Uin

Njoy stops hitting

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Ive used njoys for the last 3 years with no problems. Ive noticed that ever since they changed the packaging my njoy devices would stop hitting causing me to go to the store to buy replacements. It becomes a hassle spending so much money on products that are suppsed to last you a while. I just bought a new battery for my njoy and it stopped working AGAIN!! Only had it for a week, maybe less.
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Loss:
$25
Pros:
  • Long lasting pods
  • Very affordable batteries and pods
Cons:
  • Batteries dont last anymore stop hitting for no reason

Preferred solution: Full refund

User's recommendation: Buy something else

Resolved
Shane M Dsm

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Verified Reviewer

Resolved: Bad pods

Updated by user Sep 18, 2023

Company fixed the issue and I have been provided with full refund.

Original review Sep 18, 2023
When I fist started using njoy in 2020 they never really leaked but for the past few months every pod I have leaks the same day I use it. Its a waste of money and honestly after reading other reviews Im disappointed in njoy. I will be switching to Tyson vapes.
View full review
Loss:
$50
Pros:
  • Cheaper than other vapes
Cons:
  • Leaks every time and wastes my money

Preferred solution: Apology

User's recommendation: Switch to another company and don’t give njoy any more money

Sandra S Ecf

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Verified Reviewer

Purchased of bad pod

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I have been using NJOY pods for at least 3 years and have not had a problem until now. I always purchase my refill pods from the Circle K in Interlachen, FL. The last one I purchased had a pod that will not work. I have tried it in all of my batteries and bought a new battery just to be sure. It looks to possibly be overfilled. Has this happened to others or am I the only one? Will you replace it with another one? I am on a fixed income and can only buy 6 pods per month. Thank you
View full review
Loss:
$5
Pros:
  • Mild
  • No coughing
  • Reasonably priced

Preferred solution: Replacement pod.

User's recommendation: I use the menthol 2.4 and recommend them to everyone I know who still smokes cigs.

Clinton H Reu

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Verified Reviewer

Good at first

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I tried the Njoy because Vuse is getting so expensive. At first it was great.

The cost was much lower than Vuse and the taste was pretty decent. I thought I had found a winning replacement. After two hours, the pod made a bubbling noise when I used it,which has happened before with other devices. Shortly thereafter, I realized the liquid leaked out into the bottom of the device.

I removed the pod, cleaned everything, then reinstalled the pod but it continues to leak everywhere. I purchased another pod and much to my amazement the liquid in the new pod had leaked in the sealed package.

I went through this with Blu years ago and it sounds like Njoy has the same issues: cheap but generally unusable. Sad.

View full review
Loss:
$12
Pros:
  • Cost
  • Flavor and a good hit
Cons:
  • Leaking

Preferred solution: Fix the issue so I can start buying this product again

User's recommendation: Don't waste your money

1 comment
Keigan Ite

Ever since they began manufacturing their pods and devices in Malaysia instead of China, they all leak excessively during use in any of their devices. I’ve also encountered many pods that won’t hit but are totally full.

Additionally the devices now don’t last nearly as long and often have slight fault crack’s which I believe are purposely there so you keep having to buy new devices every 2 weeks. They say on the packaging where they were made, but it’s easy to tell without reading for this. The pod boxes with the punch open tabs at the top are always Malaysian and you will always have significant leakage which often ruins a new device. The ones with the little NJOY stickers sealing the pod boxes closed come from China and almost never have any problems.

I was able to end a 34 year smoking habit with the ones from China but over the last year they’ve become impossible to find. I’ve wasted so much time, effort and money on these! I’m now switching to a much more expensive brand that never gives me any problems, Vuse! They’re $16.99 for a 2 pack instead of $9.99 for NJOY’s 2 pod pack.

Same price as cigarettes but I’m not going back to smoking!! I enjoy the regular tobacco flavor instead of the sweet stuff. I found and bought a SMOK Novo 2 device (1 year warranty included) for only $29 and found a great salt-nic liquid. The device comes with 2 refillable pods.

I’m happy with both it and Vuse! New empty SMOK pods cost only $12 for a 3 pack. Each empty pod will last you for 3 or 4 weeks. It’s the cheapest way to go and gives you that strong throat hit with only 1 short draw.

No stores will replace or refund your NJOY even if it’s unopened from the foil package and has already leaked almost half of the liquid. Another problem with NJOY devices is the power prongs are often too long so the pods won’t fit all the way in, wiggle and you get mostly air instead of a hit. NJOY has failed us all out of greed and will either go out of business or have to fix their problems. I suggest everyone using them still, always get a receipt and return them to the manufacturer.

They will issue you a refund check once they receive the defects! They’ll even mail you a postage paid package to return the defects in.

You can find their email or phone number on the leaflet in the package. Best Sincere Wishes, Scott S.

Nick S Kug

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Verified Reviewer

Product Quality is Terrible Now

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I have smoked NJOY devices for about 5 years now and the build quality of these pods have dropped significantly. Every single pod I have purchased in the last 3 months has leaked after 24 hours of usage. The pods will weak in your pocket, and get juice all over your hands. I officially dropped NJOY as my product of choice and will never recommend anyone purchases these half broken products ever again. Customer service is non-existent and I was sent here lol.
View full review
Loss:
$120
Pros:
  • Helps quit smoking cigarettes
Cons:
  • Every single pod you ever buy will leak all over the place

User's recommendation: DO NOT BUY NJOY PODS - THEY ARE DESIGNED TO LEAK AND COVER YOUR SKIN IN JUICE SO YOU GET MORE ADDICTED

Carolyn D Zfq

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Verified Reviewer

Leaking problem

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My husband and I both use njoy pods, we buy 2 packs at a time and try to switch up stores thinking it was a bad batch but every single pod leaks and they have all been leaking into the battery compartment and into our mouths. Njoy better get better control over quality, I've spoke with a lot of people and I'm fairly certain that they are opening up themselves for a potential lawsuit from health related issues and getting the pod juice in mouths and into lungs.
View full review
Loss:
$2000

Preferred solution: Full refund

User's recommendation: Maybe try a different product

1 comment
Guest

I’ve had the same problem recently Not Safe !

Anonymous
map-marker Indianapolis, Indiana

Please don't buy Njoy

Absolute waste of money. Have spent approximately 100$ on freaking batteries because these pieces of crap either break within a week or don't work at all. You can get brand new pods and they taste burnt and disgusting. I should thank Njoy though, your disgusting and aggravating product has made me reevaluate my smoking habit. Would rather breathe air than a burnt vape pod!
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Felicia W Acw

Faulty Pods

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I have been using Njoy now for a while lately I open a new pack of Pods and one if not both are faulty and do not hit its a shame Im going to have to find another vape I like the Njoy it has helped me to give up cigarettes for over six months now.
View full review
Loss:
$50
Pros:
  • Small and responsible price
Cons:
  • Faulty and leaky pods

Preferred solution: Full refund

User's recommendation: Make sure the store you bought them from will give you a refund

Steven K Jyy

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Verified Reviewer

Consistently Defective

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Most pods leak and drip in your mouth, every other one is totally defective. Batteries are cheap, break all the time whether you drop them or not. Best part- theyve had to refund so many bad products that they limit you to one refund for every 90 days! They wont even stand behind their products anymore!
View full review
Loss:
$50
Pros:
  • Good taste when it works
Cons:
  • Never works everything is a crap shoot

Preferred solution: Full refund

User's recommendation: Use any other brand!

Darryl L Geo

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Verified Reviewer

Defective products

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In the past two weeks Ive purchased four defective pods and a defective daily Im not a happy customer
View full review
Loss:
$28
Pros:
  • When they work they are great
Cons:
  • Too many duds

Preferred solution: Full refund

User's recommendation: If you use this product have a backup or plan B

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