NJOY - Slowest fulfillment in the industry

6 of 19 NJOY reviews

Update added by user Oct 14, 2016

Update: Received email that order will arrive October 17th, a full two weeks after ordering!

Original review posted by user Oct 12, 2016

I made several orders with njoy.com and enjoy their products their Pre-Filled Tanks, when you can get them to actually ship them. Today is Oct. 12, made my order on Oct. 3, _still_ has not shipped. Got this response from njoy customer service yesterday (or what they _call_ CS):

"I apologize for the delay, but appreciate your patience. Due to the popularity of our Pre-Filled Tanks, we were out of stock on one flavor, so we were holding your order until we could ship it complete. I happy to report that our stock has been replenished and your product will go out this week! Please let me know if you need anything else.

Thank you,

NJOY Customer Service Team

NJOY Electronic Cigarettes

15211 North Kierland Blvd., Suite 200

Scottsdale, AZ 85254"

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More Review Details

Advertised vs Delivered
Layout of Store
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Product or Service Quality
Value for money
Delivery Service
Customer service
Discounts and Special Offers
Price Affordability

  • What I liked
    • Frustrating
  • What I disliked
    • Delivery delays

Reason of review:
Problem with delivery
Preferred solution:
Free two packs of Pre-Filled Tanks (Hone Crisp)
Monetary loss:
Product or service
Njoy Online Order
Review category
review #935643 by

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Nov 08, 2016 #1238105

I'm having the same issue right now with ordering. But have not gotten a response from them yet.

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